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Chapter 5 - Warranty, Service and Tech Support
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-
800-972-2439. Please fill out the MultiArray information (below), and have it available when you
call. If your MultiArray requires service, the tech support specialist will guide you on how to send
in your MultiArray (refer to the next section).
Recording MultiArray Information
Please fill in the following information on your Multi-Tech MultiArray. This will help tech support in
answering your questions (the same information is requested on the Warranty Registration link
listed above).
Model No.: _________________________
Serial No.: _________________________
The model and serial numbers are on the bottom of your MultiArray chassis.
Please note the type of external link device that is connected to your ProxyServer before calling
tech support. Also, note the status of your MultiArray including, screen messages, diagnostic test
results, problems with a specific application, etc. Use the space below to note the MultiArray
status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
- Server Farm 1
- Model MA3a 1
- User Guide 1
- 5.301.274; 5.309.562 2
- Contents 3
- Manual Organization 7
- Technical Specifications 8
- Unpacking 10
- Safety Warnings 10
- Pre-Installation Notes 11
- Configuration Considerations 11
- 9-Pin DSUB Openings 12
- Backplane Board 13
- Installing PC Boards 14
- Installing SBC Boards 15
- Installing NIC Boards 15
- Installing ISI Boards 15
- Internal SBC Cabling 16
- Mux Card 17
- Disk Drive Installation 18
- 8-Bay Disk Drive Cabling 20
- Figure 2-11. Y-Power Cable 21
- Front Drive Chassis 22
- Mounting Screw 22
- Rear Drive Chassis 22
- Disk Drive 23
- Figure 2-15. Y-Power Cable 24
- Replacing Cover 25
- External Cabling 26
- Powering Up 27
- MultiArray User Guide 28
- Chapter 3 - Software Loading 29
- Introduction 30
- Configuring Multiple SBCs 30
- Software Documentation 30
- Chapter 4 - Troubleshooting 31
- Troubleshooting 32
- Diagnostic Tests 33
- Limited Warranty 36
- Tech Support 37
- MULTI-TECH SYSTEMS, INC 38
- 2205 WOODALE DRIVE 38
- MOUNDS VIEW, MINNESOTA 55112 38
- ATTN: SERVICE OR REPAIRS 38
- The Multi-Tech BBS 39
- About CompuServe 40
- About the Internet 40
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