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ID Symptom WorkaroundKeywords

060133s If a call attempts to use an announcement or music

sourced from a media gateway, but the media gateway

cannot provide it (generating a

Gateway_Cannot_Send_Announcement denial event,

visible via the command 'list trace'), the call drops.

Contact your technical support organization. Request

and apply patch 11248 or any later patch that includes

11248.

This is resolved in the service pack for Release 2.2.2

and 3.1.1 of Communication Manager.

Related document: PSN000691.

Media Gateway,

Announcements,

Blocked/Dropped

Calls, H.248 IP,

Music On Hold

060112s

If a video call to a IP telephone in shared control with

Softphone is answered at an EC500 wireless endpoint,

and then at either the Softphone or the physical telephone

as well, loses video if the wireless endpoint hangs up.

Use the IPSP Bridge button on the Softphone to join the

call, rather than "lifting the handset" or using the physical

telphone.

Bridging,

Wireless, Video,

EC500,

Softphone,

H.323 IP

060070s

If a call between media servers over a QSIG trunk with

Incoming Calling Number Format set to 'locl-pub' or 'pub-

unk' on the trunk form covers to voice mail, the call might

drop about 8 seconds after connecting.

On the hunt group form, set Send CPN To AUDIX to No.

This prevents calls from dropping for this reason, but

note that it also means that external calls do not include

the number of the calling party.

Blocked/Dropped

Calls, Coverage,

Forwarding,

Messaging /

Voice Mail

060028s

If a Visiting EMU (Enterprise Mobility User) endpoint

bridges onto a call whose original recipient is not a

wireless endpoint, extraneous DTMF tones can be heard.

Disregard the tones.Tones, Bridging

055149s

If the field Bridged Calls on the off-pbx-telephone station-

mapping form has a value other than None, then a call

from one SIP endpoint to a second SIP endpoint which

has a bridged appearance of the first, but is not registered

with SES, immediately goes to coverage without ringing.

Set the field Bridged Calls to None. This is necessary

because currently bridging for SIP-enabled endpoints is

supported only for endpoints compliant with Advanced

SIP Telephony (AST).

SIP, Bridging,

Coverage

055147s

When you make a call from a Cisco 7940/7960 telephone

which has the local Caller ID Block feature enabled, the

called endpoint still displays your number.

Use the Calling Number Block FNE in Communication

Manager, rather than the local feature on the telephone.

SIP, Displays,

Security,

Endpoints

/Telephones /

Applications,

Vendor

Equipment &

Applications

055085s

If Security of IP Telephone Registration/H.323 Signalling

Channel is enabled, endpoints might continue to ring even

after the called party attempts to answer.

Disable Security of IP Telephone Registration/H.323

Signalling Channel.

Endpoints /

Appliances /

Telephones

054938s

If the Minimum Session Expires timer is set to a higher

value in Cisco Call Manager than in Communication

Manager, calls from Cisco Call Manager fail.

Ensure that the settings for the timer match.Vendor

Equipment &

Applications,

Blocked/Dropped

Calls

054924s

Simultaneously registering thousands of IP endpoints with

Security of IP Telephone Registration/H.323 Signalling

Channel enabled might take longer than expected.

Configure the endpoints with Security of IP Telephone

Registration/H.323 Signalling Channel to distribute the

first IP address where they attempt to register evenly

across appropriate C-LANs.

Alternatively, simply wait for the registration to finish.

H.323 IP,

Registration,

Endpoints /

Appliances /

Telephones

054762s

When you install Communication Manager, the list of

media servers to which you can install does not reflect the

standard Avaya names of those servers.

Interpret the non-Avaya names according to the key

below:

IBMX305 = S8500 Media Server

IBMX306 = S8500B Media Server

ISP2100 = S8700 Media Server

DL380G3 = S8710 Media Server

DL385 = S8720 Media Server

Installation,

Maintenance

054716s

It is improperly possible to administer a TN2602 circuit

pack in a network region using incompatible values for the

UDP minimum and maximum port ranges.

On the ip-network-regions form, set the UDP minimum

and maximum port ranges to 2048 and 2175

respectively. These values conform to the requirements

for the TN2602 circuit pack.

Administration,

H.323 IP,

Networking,

Circuit Packs

054678s

Repeating the command 'test ds1-loop cpe' by typing 'R'

or pasting text at the command prompt does not work.

Type the command manually.Maintenance

Page 4 of 8Avaya Communication Manager, Release 3.1

Known Issues and Workarounds for the S8500 Media Server

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ID Symptom WorkaroundKeywords 1

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