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Chapter 10 - Service, Warranty and Technical Support
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the
Recording RouteFinder Information
section below.
To contact our Technical Support group, use one of the following contact options, keeping in mind that
phone calls are handled with first priority:
Contacting Technical Support
...Using email ...By phone
U.S. & Canada [email protected] 800-972-2439 or 763-785-3500
France [email protected] +(33) 1-64 61 09 81
Germany [email protected] +(49) 89028-0
China [email protected] +(86) 10-68748015
India [email protected] +(91) 124-340778
U.K. & Europe [email protected] +(44) 118 959 7774
Recording RouteFinder Information
Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.
Model no.:________________________________
Serial no.: ________________________________
Firmware version: _________________________
Software version: __________________________
Note the status of your RouteFinder in the space provided before calling tech support. Make certain to
include screen messages, diagnostic test results, problems with a specific application, etc.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
On-line Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at the
following URL:
http://www.multitech.com/register
About the Internet
Multi-Tech System’s is a commercial provider on the Internet.
The Multi-Tech web site is located at http://www.multitech.com
The Multi-Tech FTP site is located at ftp://ftp.multitech.com
- Model RF500S 1
- DSL/Cable Router 1
- User Guide 1
- Contents 3
- Chapter 1 - Introduction 6
- Front Panel 8
- Back Panel 8
- Typical Applications 9
- IP Address 10
- 192.168.0.1 10
- Specifications 12
- Hardware Installation 14
- and Configuration 16
- Software Installation 17
- Device IP Address 19
- Device MAC Address 19
- Device Firmware Version 19
- Remote Access 23
- IP Routing (NAT Enabled) 23
- IP Routing (NAT Disabled) 23
- 1.) Remote Access 24
- 3.) IP Routing (NAT Disabled) 26
- Asynchronous port settings 27
- Testing your Connection 30
- Chapter 4 - Telnet 31
- Async Port Settings 34
- Remote Access: 35
- Remote Access Port Settings 35
- Both IP and IPX enabled 35
- Autodetect 35
- Diagnostic 37
- RouteFinder Manager 39
- General Settings 40
- WAN Ethernet Segment 41
- Async Port 42
- Allow Remote Dial-In 43
- Port Settings 48
- Modem String Settings 52
- LAN DHCP Server 53
- Routing Settings 55
- Routing Table 56
- Filter Settings 57
- Packets defined by User 58
- Enable Client Filter Settings 59
- LAN Local Client List 60
- Remote Clients 60
- Refresh Device List 61
- Device Name and Password 62
- Save Settings to File 63
- Load Settings 64
- Upgrade Firmware 65
- General Diagnostic 66
- Test Connection 70
- Terminate Connection 71
- Save to File 72
- IP Address/Name 73
- Event Messages 74
- TCP/IP Tab 75
- Time Tab 76
- Status Tab 77
- Statistics Tab 78
- LAN Client Settings 80
- Accessing a Windows NT Server 81
- Manufacturers 83
- Primary Network Logon 84
- Accessing a Novell Server 88
- Network Client: 91
- Configuration 100
- Identification 100
- Workgroup 100
- Access Control 101
- Set Your Access Control: 101
- Server Type; 102
- Accessing a Unix Server 103
- Manufacturer 104
- Network Adapter 104
- LAN -to- LAN Settings 109
- Using LMHosts 111
- Chapter 9 - Troubleshooting 112
- Troubleshooting 113
- and Technical Support 116
- Introduction 117
- Out of Warranty Repair Costs 118
- Technical Support 121
- About the Internet 121
- Ordering Accessories 122
- Appendix 123
- Class B Statement 124
- FCC Part 15 124
- RouteFinder Monitor 125
- WINIPCFG and IPCONFIG 125
- Appendix C - Cabling Diagrams 127
- Glossary 128
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