Chapter 5 – Warranty and Repairs

Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide 39

Chapter 5: Warranty and Repairs

Multi_Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or

workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of

purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges

or which have been neglected, altered, abused, used for a purpose other than the one for which they were

manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner

inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products

which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price.

Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS

LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota

factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to

destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street

address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for

repair charges.

For out of warranty repair charges, go to

COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS

customer service at (888) 288-5470 or visit our web site at

COMPANY/Programs/overnight_replacement for details

on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is

defective, etc., to our Technical Support department at (800) 972-2439 or email

[email protected]. Please

direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting

department at (800) 328-9717 or (763) 717-5631, or email

[email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-

caused damages are billed on a time-plus-materials basis.

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